Order cancellation is dependent on the status of the product in the delivery cycle. There is no charge for the cancellation if you are able to cancel your order before it has been processed or shipped. The processing and shipping may take place in the first 24 to 48 hours of receipt of the order.
Be advised that cancellations and returns must be authorized in advance. If you are unable to cancel the order before it ships, you will be responsible for all inbound and outbound shipping charges, which will be deducted from your refund.
Please email us at firstname.lastname@example.org for all return authorizations. The order is considered "cancelled" upon receiving a Return Authorization #. Please note that orders that are refused are classified as returns and will incur a 35 % restocking fee + inbound and outbound shipping costs will be deducted from the refund.