Most items ship free in the continental United States. These specific items will be listed with "free shipping" which means there will be no additional shipping charges to you for UPS, FedEx, and common carrier tailgate shipments. Orders to Alaska and Hawaii will incur additional charges. At this time, we do not ship to Canada or other countries.
Orders shipped via semi-truck are shipped ''Dock to Dock''. Lift-gate service and inside deliveries are not included and will incur an additional charge. Please be advised that some shipments may not be left at your door without your signature. For this reason, we cannot be held responsible for freight costs incurred by returned shipments.
Shipping methods vary depending upon the size of the item(s) being ordered. For items with free shipping that are too large to ship via UPS or FedEx, free tailgate shipping is included, meaning your furniture will be shipped to your delivery dock. If there is no delivery dock at your business or home office, you will be responsible for taking the chairs from the tailgate of the delivery truck. Lift Gate and Inside delivery services for these larger items may be available for an additional charge.
We reserve the right to bill you for shipping charges on refused shipment items. We reserve the right to bill you for incorrect delivery addresses, typos caused when your order was placed and requests to forward shipments to another address. Shipping charges are non-refundable.
Lift Gate Service.This is a truck with the "elevator" tail gate that brings your product from the back of the truck to the ground. Once it is on the ground, you bring it into your building
Inside Delivery means the driver will bring your product into the front door of your building. Driver may place product where you want it, on the first floor, but it is at his discretion based on how much time he has. Additional fees may be applied for such service.
Products can sometimes be delivered above multi-story levels by freight elevator only and will have additional charges. Delivery up or down stairs is at the discretion of the freight company in your area. Not every company provides stair service. These deliveries require 2 drivers and additional fees. Please notify us should you require this service.